FAQ’s

BEFORE YOU ORDER

While we strive to provide high quality images of the products on our website, please note that these are only a representation of colour, and each screen/monitor can create variations.  If you’re unsure then we suggest that you take advantage of our sampling service (see below) to allow you to see the fabric before purchasing. We cannot accept responsibility for the colour or shade differences between the representations on-screen and the actual fabric.

If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes before the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled.

Please email us at info@1stforfabrics.co.uk or call us on 0191 2701333 during shop hours if you have any concerns.

 

PAYMENT

We currently accept payments via PayPal, Debit and Credit card payments accepted via Worldpay.

All prices of goods are displayed in Pounds Sterling and are inclusive of VAT.

 

DELIVERY

For samples and orders over £50, delivery is FREE to UK mainland addresses.

Orders under £50 will be charged a postage and packing fee of £4.95.

If you placed your order before 12 noon Monday-Friday, we will aim to ship your order the same day, provided all items are in stock.  Orders placed after 12 noon will be processed the following day, and orders placed after 12 noon on a Friday will be processed the following Monday.

We send our parcels via Royal Mail please allow 2-5 working days for your order to arrive. We keep proof of postage for all items sent but we cannot accept responsibility for items lost or damaged in transit.

Our website is currently unable to process orders with a delivery address outside of the UK. Please contact us at info@1stforfabrics.co.uk if you wish to purchase from outside of the UK and we will be able to advise on method of shipping and estimate a cost.

We take great care to measure, check, cut and package your order, so please do let us know if it arrives with any damage.

 

SAMPLES

If you would like to see a sample of fabric before making your purchase then please drop us a line at info@1stforfabrics.co.uk with details of the samples you’d like. We charge £1 per sample with free shipping (to UK addresses) – payment can be made via PayPal or over the phone with a credit or debit card. We apologise that samples cannot be purchased through the website (you may find a few dotted around, but the majority of listings don’t have the sample option). Samples vary in size and may not always feature the selvedge, but where possible we try to cut a piece large enough to include the pattern and give a good idea of the handle of the fabric.