FAQ’s

BEFORE YOU ORDER

While we strive to provide high quality images of the products on our website, please note that these are only a representation of colour, and each screen/monitor can create variations.  We suggest that you take advantage of our sampling service to allow you to see the fabric before purchasing. We cannot accept responsibility for the colour or shade differences between the representations on-screen and the actual fabric. If you cannot find the sample page for the product you require, just drop us a line and we can help you out.

If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes before the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled. A refund can be possible minus a restocking fee.

Please email us at info@1stforfabrics.co.uk or call us on 0191 2701333 during shop hours if you have any concerns.

 

PAYMENT

We currently accept payments via PayPal. Debit and Credit card payments via WorldPay coming soon!

All prices of goods are displayed in Pounds Sterling and are inclusive of VAT.

 

DELIVERY

For samples and orders over £50, delivery is FREE to UK mainland addresses.

Orders under £50 will be charged a postage and packing fee of £4.95.

If you placed your order before 12 noon Monday-Friday, we will aim to ship your order the same day, provided all items are in stock.  Orders placed after 12 noon will be processed the following day, and orders placed after 12 noon on a Friday will be processed the following Monday.

We send our parcels via Royal Mail please allow 2-5 working days for your order to arrive. We keep proof of postage for all items sent but we cannot accept responsibility for items lost or damaged in transit.

We currently cannot ship outside of the UK, we apologise for any inconvenience.

We take great care to measure, check, cut and package your order, so please do let us know if it arrives with any damage.