FAQ's
Shop Opening Hours
Our shop on North Tyne Industrial Estate in Benton closed on 26th September 2026.
We will be hosting regular open days from our new studio in Horton Park, or you can shop with us online.
Postage & Order Collection
For orders over £75, delivery is FREE to UK addresses.
UK orders are sent via Royal Mail Tracked 48 at a p&p charge of £4.95.
Samples, patterns and A0 prints are sent via Royal Mail Tracked 48 at a p&p charge of £4.30.
Once Royal Mail have collected your parcel from us, your tracking details will be sent to the email address you provided at the checkout.
We take great care to measure, check, cut and package your order but we cannot accept responsibility for items delayed, lost or damaged in transit. Please note that Royal Mail deems an item 'lost' if it has not arrived within 10 working days of the predicted delivery date.
Our Click and Collect service has been paused while we move to our new premises in September/October 2026.
At this time we are unable to offer postage outside of the UK. We apologise for any inconvenience this may cause.
If you cannot find what you need on our website
We have a LOT of stock 'waiting in the wings' to be added to our website. If you can't spot what you need, then pop us a message and we will see if we can help.
Before You Order
While we strive to provide high quality images of the products on our website, please note that these are only a representation of colour, and each screen/monitor can create variations.
If you are unsure about the colour/weight/suitability of one of our fabrics, then we highly recommend ordering a sample before making purchase.
Samples may vary slightly in size and may not always feature the selvedge, but where possible we try to cut a piece large enough to include the pattern and give a good idea of the handle of the fabric. Each sample costs 50p.
We send samples via Royal Mail Tracked 48 at a cost of £4.30. Having a tracked service gives peace of mind when time is of the essence.
Ready to order? Simply click the ‘Order Sample’ button on the fabric listing to add to your basket. Add as many as you like before checking out.
Please ensure your contact details are correct at the check out. If you have requested a sample and we find the stock of the fabric is very low we will contact you to see if you might prefer to switch to something else or to offer a sample refund.
The cost of samples is final. We do not offer refunds once the sample has been sent. We are unable to deduct the cost of the sample from any future purchase.
Payment
We currently accept online payments via PayPal, Apple Pay, Google Pay, Debit and Credit Card.
All prices of goods are displayed in Pounds Sterling and are inclusive of VAT.
We do not refund the VAT for VAT exempt customers.
Processing Times
While we aim to process orders as speedily as possible, please be aware that it could take up to 3 working days for your order to be ready to ship.
If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes BEFORE the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled.
If you do wish to cancel/amend your order then please contact us via email or telephone, NOT social media.
You can contact us during shop opening hours on 01917701333 or email info@1stforfabrics.co.uk
PLEASE NOTE:
While we move to our new studio there is a small pause in shipping. Posting out your online orders will commence in the week beginning 5th October 2026.