FAQ’s

Our current shop opening hours are:

Tuesday – Saturday: 10am – 4.30pm
Sunday – Monday: CLOSED

 

Postage and Order Collection:

We have introduced additional postal options to our checkout. If you’re ordering to ship to mainland UK you can now choose from:

  • FREE Delivery for orders over £75.
  • Royal Mail Signed For – £4.50. Please allow up to 5 working days from your order despatch notification email.
  • DPD Express Delivery – £5.95. Although we aim for this to be a Next Day service (if order is placed before 12 noon) please allow up to working 2 days for delivery.

Northern Ireland, Channel Islands and Scottish Highlands/Islands orders are sent via Royal Mail Signed For with a flat fee of £6.00.

Orders sent to Ireland have a flat fee of £15. Postage method will depend on the size/weight of the parcel.

We keep proof of postage for all items sent but we cannot accept responsibility for items delayed, lost or damaged in transit.

We take great care to measure, check, cut and package your order, so please do let us know if it arrives with any damage.

For local customers we also have a Click & Collect service that we introduced during the Covid 19 restrictions. It has proved popular with customers so we have kept it in place.
Once your order has been processed we will give you a call to let you know it is available to collect.
Collection times will be as per shop opening hours (Tues-Sat 10am-4.30pm) PLUS a Monday 10am-4.30pm (exploding public Bank Holidays). Anyone wishing to collect an order on a Monday please come to the Staff Entrance at the side of the building and knock.

At this time we are unable to offer postage outside of the UK. We apologise for any inconvenience this may cause.

 

If you cannot find what you need on our website:

If you’ve ever been in our shop then you may be aware of the volume of products that we stock – fabrics by the thousands, plus hundreds of trims and haberdashery items.
Whilst we are working towards having as much stock online as possible, it is still a work in progress.
If you can’t see what you need on our website then please do drop us a note via the contact form and we will get back to you with details and prices if we can help.
Some examples of items that we stock that may not yet be online:
Sewing Machines Needles / Zips / Thread / Elastic / Trim / Patterns / Upholstery Fabrics / Curtain Lining / Dress Lining / Dress Net / Felt / Fleece / Toy Fill / Cushion Fills / and SO MUCH MORE!

 

Before You Order

While we strive to provide high quality images of the products on our website, please note that these are only a representation of colour, and each screen/monitor can create variations.  If you’re unsure then we suggest that you take advantage of our sampling service to allow you to see the fabric before purchasing. We cannot accept responsibility for the colour or shade differences between the representations on-screen and the actual fabric.

Samples are £1 each and UK postage is free for up to 10 samples. Please drop us an email or use the contact for below to arrange.

If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes before the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled. 

Please email us at info@1stforfabrics.co.uk or call us on 0191 2701333 during shop hours if you have any concerns.

 

Payment

We currently accept payments via PayPal, Debit and Credit card payments accepted via Stripe.

All prices of goods are displayed in Pounds Sterling and are inclusive of VAT. We do not refund the VAT for VAT exempt customers.

 

Processing Times:

While we aim to process orders as speedily as possible, please be aware that it could take up to 3 working days for your order to be ready to ship.

If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes BEFORE the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled. 
If you do wish to cancel/amend your order then please contact us via email or telephone NOT social media.

 

 

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