Delivery & Returns
For samples and orders over £75, delivery is FREE to UK addresses.
UK orders under £75 are sent via Royal Mail Tracked at a p&p charge of £4.50.
Orders sent to Ireland have a flat fee of £15. Postage method will depend on the size/weight of the parcel.
While we aim to process orders as speedily as possible, please be aware that it could be up to 3 working days to have your order ready to ship. Once you receive an email notifying you that we have finished processing your order that means that your parcel is on its way.
We are currently not shipping orders outside of the UK.
We take great care to measure, check, cut and package your order, so please do let us know if it arrives with any damage – where possible please take photographs as this will help with any claims.
Fabric is treat by us as an item ‘made specifically for you’, as it has been cut from a larger roll to your required length. We are therefore unable to accept returns for cut fabric, unless faulted.
Because of this we strongly recommend using our sampling service to ensure that the fabric is suitable for your requirements in terms of quality, colour and pattern.
All fabric is carefully measured and quality checked by us before we dispatch it to you. However, if you feel that your fabric is faulted or damaged in any way, please contact us within 14 days of your purchase and we can discuss further.
For Haberdashery items such as packets of pins/tape measures/etc then we are happy to offer a full refund or exchange (within 14 days of purchase) as long as goods are returned to us unused and in their unopened original packaging. Cost of posting goods back to us is the responsibility of the customer – please return items in original packaging together with your contact details. We recommend that you send your parcel by recorded delivery and retain proof of postage.