FAQ’s

For orders over £75, delivery is FREE to UK addresses.

UK orders are sent via Royal Mail Tracked 48 at a p&p charge of £4.50.

Samples and A0 prints are send via Royal Mail Tracked 48 at a p&p charge of £3.95.

Once Royal Mail have collected your parcel from us, your tracking details will be sent to the email address you provided at the checkout.

We take great care to measure, check, cut and package your order but we cannot accept responsibility for items delayed, lost or damaged in transit. Please note that Royal Mail deems an item ‘lost’ if it has not arrived within 7 working days of the predicted delivery date.

For local customers we also have a Click & Collect service.
Once your order has been processed we will give you a call to let you know it is available to collect. Please make sure you have entered the correct contact details at the checkout.
Collection times will be as per shop opening hours (Tues-Fri 10am-4.30pm, Sat 10am-2pm).

At this time we are unable to offer postage outside of the UK. We apologise for any inconvenience this may cause.

If you’ve never been in our shop then you may not be aware of the sheer volume of products that we stock – fabrics by the thousands, plus hundreds of trims and haberdashery items.
Whilst we are working towards having as much stock online as possible, it is still a work in progress.

If you can’t see what you need on our website then please do drop us a note via the contact form and we will get back to you with details and prices if we can help.

Some examples of items that we stock that may not yet be online:
Sewing Needles / Pins / Machine Needs / Zips / Thread / Elastic / Trims / Upholstery Fabrics / Curtain Lining / Dress Lining / Dress Net / Felt / Fleece / Toy Fill / Cushion Fills / and SO MUCH MORE!

While we strive to provide high quality images of the products on our website, please note that these are only a representation of colour, and each screen/monitor can create variations. 

If you are unsure about the colour/weight/suitability of one of our fabrics, then we highly recommend ordering a sample before making purchase.

Samples may vary slightly in size and may not always feature the selvedge, but where possible we try to cut a piece large enough to include the pattern and give a good idea of the handle of the fabric. Each sample costs 50p.

We send samples via Royal Mail Tracked 48 at a cost of £3.95. Having a tracked service gives peace of mind when time is of the essence. 

Ready to order? Simply click the ‘Order Sample’ button on the fabric listing to add to your basket. Add as many as you like before checking out.

Please ensure your contact details are correct at the check out. If you have requested a sample and we find the stock of the fabric is very low we will contact you to see if you might prefer to switch to something else or to offer a sample refund.

The cost of samples is final. We do not offer refunds once the sample has been sent. We are unable to deduct the cost of the sample from any future purchase.

We currently accept online payments via PayPal, Apple Pay, Google Pay, Debit and Credit Card.

In the shop we accept cash or Debit/Credit Card, with the exception of AMEX.

All prices of goods are displayed in Pounds Sterling and are inclusive of VAT. 
We do not refund the VAT for VAT exempt customers.

While we aim to process orders as speedily as possible, please be aware that it could take up to 3 working days for your order to be ready to ship.

If you have placed an order in error and wish to cancel or amend your purchase, please contact us ASAP. We aim to process orders as swiftly as possible and it is only possible to rectify mistakes BEFORE the fabric has been cut. Once the fabric has been cut as per your order, we class that order as fulfilled.

If you do wish to cancel/amend your order then please contact us via email or telephone, NOT social media.

You can contact us during shop opening hours on 01917701333 or email info@1stforfabrics.co.uk