Delivery & Returns

Delivery

For orders over £75, delivery is FREE to UK addresses.

UK orders are sent via Royal Mail Tracked 48 at a p&p charge of £4.50.

Samples and A0 prints are send via Royal Mail Tracked 48 at a p&p charge of £3.95.

Once Royal Mail have collected your parcel from us, your tracking details will be sent to the email address you provided at the checkout.

We take great care to measure, check, cut and package your order but we cannot accept responsibility for items delayed, lost or damaged in transit. Please note that Royal Mail deems an item ‘lost’ if it has not arrived within 7 working days of the predicted delivery date.

For local customers we also have a Click & Collect service.
Once your order has been processed we will give you a call to let you know it is available to collect. Please make sure you have entered the correct contact details at the checkout.
Collection times will be as per shop opening hours (Tues-Fri 10am-4.30pm, Sat 10am-2pm).

At this time we are unable to offer postage outside of the UK. We apologise for any inconvenience this may cause.

 

Returns

Fabric is treat by us as an item ‘made specifically for you’, as it has been cut from a larger roll to your required length. We are therefore unable to accept returns for cut fabric, unless faulted.

Because of this we strongly recommend using our sampling service to ensure that the fabric is suitable for your requirements in terms of quality, colour and pattern.

All fabric is carefully measured and quality checked by us before we dispatch it to you.  However, if you feel that your fabric is faulted or damaged in any way, please contact us within 14 days of your purchase and we can discuss further.

For Haberdashery items such as packets of pins/tape measures/etc then we are happy to offer a full refund or exchange (within 14 days of purchase) as long as goods are returned to us unused and in their unopened original packaging. Cost of posting goods back to us is the responsibility of the customer – please return items in original packaging together with your contact details.  We recommend that you send your parcel by recorded delivery and retain proof of postage.